Terms of Use

Please read these Terms of Use carefully before using the GK General Insurance Company Limited Company Limited ("We", "Our") Online website, www.gkgonline.com, (the "WebSite"). By using the Website, you agree to be bound by these Terms of Use. If you do not agree with any part of these Terms of Use, you must not use the Website. Your continued use of the Website will constitute your acceptance of these Terms of Use, as may be modified by GKGOnline at any time without notice to you. Please check this page regularly for updates.

Permitted use

All of the content in the Website is made available exclusively for your personal, lawful, non-commercial use in connection with seeking insurance coverage from GK General Insurance Company Limited Company. Use of the Website for any other purpose or by any non-consumer third party is prohibited.

Except as expressly mandated by law, you may not, without our prior written permission: (i) link from another website to the Website; (ii) post, transmit, copy, modify, create derivative works from, distribute, sell, or republish anything you obtain or download from the Website; or (iii) engage in systematic retrieval of data or other content from the Website.

Copyrights and trademarks

Except as otherwise indicated, all materials in the Website, including without limitation the GKGOnline logo and other GKGOnline trademarks and service marks, are the property of GK General Insurance Company Limited Company and/or its affiliates or licensors and are protected by international copyright and trademark laws, all rights reserved. You may use information obtained from the Website exclusively for the permitted purpose set forth in these Terms of Use. Any other use is prohibited.

Our products and services

The information and materials provided in the Website are intended for general reference only, and may not describe all of the terms, conditions, and exceptions applicable to GKGOnline's products and services. All coverage’s are subject to the terms and conditions of the insurance policies issued in relation to them. Coverage’s and their availability may vary by individual circumstances.

Refund and Cancellation Policy

You may at any time cancel your policy by giving us ten days notice in writing and delivering to us your certificate(s) of motor insurance or cover note(s). We will then refund part of any unexpired premium due to you provided no claim has arisen during the current period of Insurance. The charge for the expired portion of your insurance will be calculated on the basis of our Short Period rates from the date we receive your certificate(s) or cover note(s).

We may cancel your Policy by sending ten (10) days notice by registered letter or recorded delivery to your last known address. You will then be entitled to a proportionate return of premium but you must deliver to us your certificate(s) of motor insurance or cover note(s).

Privacy and passwords

GKGOnline values your information and is strongly committed to protecting the confidentiality and security of your information against unauthorized access and disclosure.

At GKGOnline, we gather information about you that may be used to process and service your insurance policy, settle your claims and offer you additional products and services that we think may be of interest to you, and as permitted or directed by you. Some of this may be non-public, personal information (i.e. information not available to the general public) that is provided by you, that we gather from transactions and communications with you, through services performed for you, that we obtain from third parties, or that we obtain through other means, all as permitted by law.

This includes information you provide us when you apply for our products or request services, either on the internet, by phone, or by other means. It may include information such as your name, address, telephone number, email address, vehicle information, driver’s license number, driving history, current or former insurance information, Tax Registration Number , gender, and educational background, date of birth, marital status and GKGOnline web pages visited.

The above-described types of personal and other types of information about our current, former, or potential customers may be disclosed, but only as permitted or required by law, or as permitted or directed by the customer or consumer.

We may disclose such information to GK General Insurance Company Limited Company’s affiliated entities, affiliated and unaffiliated insurance companies, insurance agents, reinsurance companies, and insurance support organizations, such as consumer reporting agencies, government entities, and claims administrators. We may also disclose information to unaffiliated third parties that perform services or functions on our behalf including the marketing of our products or services. Further, we may also disclose information as necessary to affect, administer, or enforce a transaction that you request or authorize.

By using the Website you consent to our disclosure of your information as described above.

We never sell your personal information. We only share your personal information as necessary and only with select companies within the GraceKennedy group to provide the insurance products and services you have requested or to contact you about Group products and services that add value to our relationship with you. We do not share information with external third parties for marketing purposes unless we have your explicit prior permission to do so.

As a GK General Insurance Company Limited Company policyholder, you may be contacted by GKGOnline regarding your policy and our products and services, such as billing notices, confirmations of changes, changes to our products, and other GKGOnline-specific communications. You can always review and update your information through your account on our website at www.gkgonline.com or by calling our customer service centre 1-888-429-5GKG.

Some portions of the Website are protected and require a user identification code ("User ID") and password for access. Unauthorized access or use of such portions of the Website is prohibited. You agree that you will notify GKGOnline immediately if you believe that a third party has obtained your User ID or password, or if you believe that any unauthorized access or use may occur or has occurred. For your protection, if GKGOnline believes that any unauthorized access may occur or has occurred, GKGOnline may terminate such access without prior notice to you. You also agree that GKGOnline is permitted to act upon any instructions received using your User ID and password and to consider such instructions as authorized by you without obtaining any further verification from you.

Third-party sites

At times, the Website may have links to websites hosted by other parties ("Third-Party Sites"), or such Third-Party Sites may have links to the Website. These links are offered as a convenience and for informational purposes only, not as referrals or endorsements by GKGOnline of the Third-Party Sites. The Third-Party Sites are maintained by their respective organizations, and those organizations are solely responsible for the content of their own websites. GKGOnline does not verify nor make any warranty or representation about the content, accuracy, opinions, expressed warranties, products or services, intellectual property compliance, or links of such Third-Party Sites. You should read the privacy policies and terms of use agreements of all Third-Party Sites.

External Databases

In providing services through the Website GKGOnline may utilize various external sources to obtain or validate information you provide to us and which we require. These may include external sources such as motor vehicle valuators, Government databases and consumer reporting agencies. By using the Website you consent to our using such external sources as a means of accessing information regarding you and/or your property.

Disclaimer of warranties

All information, products, content and other materials in the Website, accessible from the Website, or in a Third-Party Website are provided "as is" and without warranties or representations of any kind, either expressed or implied. This means that GKGOnline expressly disclaims all warranties, express or implied, including without limitation the warranties of title and non-infringement and the implied warranties of merchantability and fitness for a particular purpose. In addition, GKGOnline does not represent or warrant that: (i) the operation of the Website will be error-free or uninterrupted; (ii) defects will be corrected; (iii) the Website, any emails sent by GKGOnline, or the server that makes the Website available are free of viruses or other harmful devices; (iv) the Website will be available to you or that you will qualify for products or services offered; (v) the materials in the Website will be accurate as of the date of your use of the Website; or (vi) the products or services offered through the Website are available outside of the governing state or in jurisdictions in which GKGOnline is not properly licensed.

Limitation of liability

GKGOnline shall not be liable for any loss, damage, injury, or claim, nor any special, indirect, incidental, consequential, exemplary or punitive damages of any kind, whether such action is based in tort, contract, negligence, strict liability, or otherwise and even if GKGOnline has been advised of the possibility of such damages, which arises out of or relates in any way to: (i) the Website, materials in the Website, or the inability to use the Website; (ii) any Third-Party Website, materials in any Third-Party Website, or the inability to use any Third-Party Website; (iii) any defect, omission, error, interruption, delay, or computer virus; or, (iv) except as a result of GKGOnline's gross negligence or wilful default, the unauthorized alteration of or access to your transmissions or personal data.

However, you agree in any event that GKGOnline's total liability for all damages, losses, injuries, or claims of any kind or nature shall be limited to the amount of any fees or service charge paid by you in relation to the use of the Website from which the particular liability arises.

Jurisdiction, enforceability, and termination

These Terms of Use and your use of the Website are governed in all respects by the laws of the governing state, without giving effect to any principles of conflicts of laws. Any dispute concerning the Website or these Terms of Use shall be subject to the exclusive venue of the courts in the governing state. In the event that a court of competent jurisdiction holds any provision of these Terms of Use to be invalid or unenforceable, then such provision shall be severable from and shall not affect the validity or enforceability of the remaining provisions.

These Terms of Use are effective until terminated by either party. You may terminate these Terms of Use without notice to GKGOnline by discontinuing all use of the Website and the services offered and information contained in the Website. GKGOnline may terminate these Terms of Use and/or the products or services offered by GKGOnline at any time without notice to you if, in our sole judgment, you breach any term or condition of these Terms of Use or it is otherwise considered necessary by us to do so. Upon termination, you must discontinue all use of the Website and destroy the materials you have obtained from GKGOnline, including all related documentation and copies. GKGOnline is also entitled to terminate all or part of the Website at any time, without notice to you.

These Terms of Use state the entire agreement with regard to the items discussed above.